Assuming its commitment to continuously improve all processes involving employees and customers, Patinter created the "24h" service, allocating a permanent team that will follow-up on incidents, even those that take place outside normal working hours.
The service will be launched on 4th February, and as of its start date, customers and drivers will have additional support, guaranteeing the optimization of the processes and services provided without interruption, that is, every day of the week, 24 hours a day.
With the implementation of this new system of international coverage, Patinter believes that it can provide a more personalized service to its customers, carried out by a team of traffic operators with extensive expertise in this area, who will ensure minute-to-minute tracking of the merchandise and, consequently, greater capacity to solve any problems.
Patinter strives to assure excellent performance levels, constantly seeking cutting-edge solutions so that the service provided to customers is as professional and efficient as possible. Providing real-time information is critical to ensure the satisfaction and trust of our customers, so we believe that the new service will be extremely beneficial and useful for all the stakeholders.
The "24h" contacts are 00351 967090050 (telephone) and firstname.lastname@example.org (e-mail).